This is to inform everybody that the Game Masters WILL NOT replace LOST ITEMS due to the following cases:
* Lost when killed by a monster anytime.
* Lost when killed during PK period.
* Lost when killed through Force PK.
* Lost when killed by a monster during an event.
* Lost due to lag and connection problems.
* Accidentally dropped by a player at any time & picked up by another player.
* Accidentally dropped by a player at any time & not picked up by another player causing the item to disappear.
* Scammed/hacked (but will give corresponding actions to the offenders).
** Note: However, Loyalty card members who got hacked may choose up to 2 items to be restored. This privilege is not retroactive, meaning to hacked items prior to membership will not be covered by the insurance.
However, items may be replaced or returned if the items were:
* Lost due to RAN Online Server Errors.
** (Lag and intermittent disconnection problems do not fall under this category. Read links provided below for more information)
* Lost due to RAN Item Shop Errors.
* Dropped when a GM accidentally killed a player.
* Looted by a GM when a player was killed.
If you happen to encounter any item problems due to Item Shop and Item Bank error, kindly send a trouble ticket to our Forum...
We will not entertain items lost complaints if your case falls under the first list of situations. Dropping items is part of Ran Online and every player must be aware of that. Remember, DROPPED ITEMS are FREE for ALL.
LAG Problems Thread
For PINCODE, Email Change and other account related requests,
please contack any admin that online in the game.
When a true genius appears in this world,you may know him by this sign,
that the dunces are all in confederacy against him".