HACK/SCAM CASE HANDLING and GUIDELINES
The growing number of Ran Online, O2 Jam and Battle Position players will usher an influx of problems concerning account security. Game Masters and Admins Representatives of New Server Ranonline will soon entertain reports concerning stolen, compromised and illegally traded accounts. Ensuring quality customer care relations, guidelines for handling Hack Cases must be firmly understood and implemented.
What is a Hacked Account?
Any account that is no longer within the control of the owner that encompasses but not limited to stolen items, deleted and modified characters and compromised accounts.
What are scammed items?
Any item obtained through deceitful schemes, where one party purposely conceals, omits and gives misleading facts that consequently induce consent from the scammed party.
No Compensation Rule
We will no longer compensate the hacked items or gold, however we will offer character restoration in case that the character was deleted. Plus, we will also penalize all the hackers involved to a permanent block account. Please check the disclaimer for more details.
The investigation of hack reports will only be done once for every account. Our Help Desk will only entertain hack case reports once for every account but will forward your case if further assistance is needed.
A player is responsible for the security and confidentiality of his account password, including the various uses of the password, whether authorized or unauthorized. New Ranonline does not guarantee that the New Ranonline portal and its corresponding game websites are free from any harmful softwares, and that the same is hack-proof. Account security is therefore the sole responsibility of the account holder, wherein, he is advised to take all security measures reasonably available to safeguard the operating system and accounts when accessing the Games and the websites. The Company reserves the right to deny any request for item return, compensation, character restoration and account reset. The company shall not be responsible in any way for the loss of or damage to a players account that includes but not limited to, character statistics and skills, account particulars and items lost. In no event will the company be liable to a player for any indirect, incidental, special, exemplary or consequential damages.